Student Services Advisor - Information Centre
Mō Tēnei Tūranga Mahi | About the Role
We are currently seeking an amazing, fixed term (12 months) 0.8 FTE person with proven outstanding customer service skills to join our Information Centre team at the Windermere Campus in Tauranga. The Student Services Advisor is a member of the Student Administration and Services Team and contributes to providing student focussed admission services, and support to all stakeholders the organisation connects with.
The appointing salary for this role will be between $50,000 and $57,000 dependent on skills and experience.
The Student Services Advisor role at Windermere - Tauranga | Te Pūkenga reports to the Team Leader in the Information Centre, and will be responsible for:
· Engaging positively with all stakeholders, including prospective and current students via many channels
· Keeping abreast of programme information to correctly inform customers of study choices
· Processing of enquiries, applications and short course enrolments
· ID card processing
· Engaging with Faculty staff to ensure a seamless student experience
· Accurate processing and adherence to all policies and procedures
He kōrero mōu| About you
To be successful in this role you will have:
· 3 years' experience working in a multi-functional customer service role
· 3 years' experience working in the administration of corporate systems
· Experience in the use of the Microsoft Office Suite and telephone systems
· Proven ability to work within a team
· Strong empathy and natural ability to relate to diversity
Excellent interpersonal, customer service and communication skills with a professional, approachable and helpful manner are the essence of this role. You will have an enthusiastic, positive and proactive working style and a strong desire to help people along with a flexible outlook and an ability to prioritise workloads, exercise initiative and achieve deadlines within an often-interrupted environment.
As an inclusive and supportive employer, we value diversity and want to encourage anyone interested to apply, regardless of whether you tick the boxes or not.
We know the people from underrepresented groups, and women in particular, don’t apply for roles if they’re not a 100% match, but we’re not looking for perfection, we are looking for potential.
We want to see the real you in your application, and welcome the real you on board if you come and work with us. Skills are gained across many areas of life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whanau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
Mō Mātou | About us
Toi Ohomai, a business division of Te Pūkenga, is a vibrant and progressive tertiary institute with regional campus locations in Toi Ohomai Windermere (Tauranga), Toi Ohomai Mokoia (Rotorua).
Toi Ohomai | Te Pūkenga is committed to giving effect to Te Tiriti o Waitangi and delivering services in a manner that responds to the needs of Māori learners and their whānau, as well as the aspirations of iwi and Māori communities throughout our region (including Māori employers). To deliver effectively on this commitment, we recognise the need for a culturally competent and confident workforce vertically and horizontally across our organisation.
Me pēhea te tono | How to apply
As a responsible employer and education provider, Toi Ohomai | Te Pūkenga is committed to the protection of children and vulnerable persons and applies relevant policy and practice to meet this commitment. Applicants for this position should have NZ residency or a valid NZ work visa and will be required to undergo pre-employment checks; Successful candidates will be required to undergo relevant vetting and employment checks.
If this exciting and rewarding role sounds like your next career move then we encourage you to apply.
We will be assessing applications as they come in and this role will be closed earlier if we receive a suitable candidate.
