Information Centre Team Leader- Mokoia
Mō Tēnei Tūranga Mahi | About the Role
We are currently seeking an exceptional person to lead our front-line team of Student Services Advisors based at the Mokoia Campus in Rotorua. The Information Centre is part of the Student Administration and Services Team and contributes to providing student focussed admission services, and support to all stakeholders the organisation connects with.
The appointing salary for this role will be between $81,478.45 - $95,857.00, dependent on skills and experience.
The key responsibilities for this role include;
- Engaging positively with all stakeholders, including prospective and current students via many channels
- Keeping abreast of programme information to correctly train and support your team of Advisors
- Managing and monitoring of Information Centre processes
- Relationship building and maintaining with internal and external stakeholders
- Timely communication with internal and external stakeholders
- Champion Health and Safety for the team
He kōrero mōu| About you
To be successful in this role you will have:
- Advanced or higher-level qualification in Business Administration, Computing, Management or other relevant area
- Four to five years' experience leading and managing a medium sized team
- Experience in a service environment and proven ability in service development
- Strong empathy and natural ability to relate to diversity
- Preferrable experience in a tertiary environment
Excellent interpersonal, customer service and communication skills with a professional, approachable and helpful manner are the essence of this role. You will have an enthusiastic, positive and proactive working style and a strong desire to help people along with a flexible outlook and an ability to prioritise workloads, exercise initiative and achieve deadlines within an often-interrupted environment. It Is also important that you are also able to demonstrate an ability to be analytical and cope with regular change.
As an inclusive and supportive employer, we value diversity and want to encourage anyone interested to apply, regardless of whether you tick all the boxes or not.
We know that people from underrepresented groups and women in particular don't apply for roles if they're not a 100% match, but we're not looking for perfection, we're looking for potential.
We want to see the real you in your application, and welcome the real you on board if you come and work with us. Skills are gained across many areas of life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your Cover Letter.
Mō Mātou | About us
Toi Ohomai a business division of Te Pūkenga, is a vibrant and progressive tertiary institute with regional campus locations in Toi Ohomai Windermere (Tauranga), Toi Ohomai Mokoia (Rotorua).
Toi Ohomai | Te Pūkenga is committed to giving effect to Te Tiriti o Waitangi and delivering services in a manner that responds to the needs of Māori learners and their whānau, as well as the aspirations of iwi and Māori communities throughout our region (including Māori employers). To deliver effectively on this commitment, we recognise the need for a culturally competent and confident workforce vertically and horizontally across our organisation.
Me pēhea te tono | How to apply
As a responsible employer and education provider, Toi Ohomai | Te Pūkenga is committed to the protection of children and vulnerable persons and applies relevant policy and practice to meet this commitment. Applicants for this position should have NZ residency or a valid NZ work visa and will be required to undergo pre-employment checks; Successful candidates will be required to undergo relevant vetting and employment checks.
We will be assessing applications as they come in and this role will be closed earlier if we receive a suitable candidate.
This position has been identified as a potential redeployment for kaimahi who have had their position impacted by the National Office review process. Therefore, in assessing applications, affected kaimahi will be given preference and priority.
