Ākonga Services Administrator
Position Title: Ākonga Services Administrator
Location: Bay of Plenty
Reporting to: Ākonga Services Team Leader
Team: Ākonga Services
Mō tēnei tūranga mahi | About the Role
Do you want to make a real impact on student success?
Are you passionate about delivering exceptional service and creating positive experiences for learners?
Do you thrive in a fast paced, fun and ever-changing environment where no two days are the same?
Come and join our team as an Ākonga Services Administrator and play a key role in supporting ākonga (students) from their first enquiry through to admission.
Ākonga Success is the primary ākonga support function at Toi Ohomai - dedicated to enhancing the holistic wellbeing, learning experience, and long-term success for ākonga.
Ngā mahi | Key Responsibilities
· Provide accurate, timely support across enquiries, applications, and enrolments (domestic and international).
· Deliver friendly, student-focused service across multiple channels – in person, phone, and email.
· Maintain and update student records to ensure compliance and data integrity.
· Support Information Centre operations and contribute to process improvements.
· Champion kaupapa Māori values and foster an inclusive, culturally responsive environment.
He kōrero mōu | About You
You bring:
- A tertiary qualification in business administration or a related field, or equivalent experience.
· Strong administrative and coordination skills, ideally in education or student services.
Commitment to Te Tiriti o Waitangi and supporting Māori success.
· Excellent communication and relationship-building skills.
· A proactive, collaborative approach with a focus on continuous improvement.
As an inclusive and supportive employer, we value diversity and want to encourage anyone interested to apply, regardless of whether you tick all the boxes or not.
We want to see the real you in your application, and welcome the real you on board if you come and work with us. Skills are gained across many areas of life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your Cover Letter.
Mō Mātou | About us
Toi Ohomai Institute of Technology is the largest vocational education provider in the Bay of Plenty and South Waikato. Home to over 9000 ākonga (students), at Toi Ohomai we put ākonga and kaimahi at the centre of all we do. Through educational excellence, Māori Success, strong partnerships and sustainable practices we enable our ākonga, institution and communities to thrive.
Toiohomaitanga describes our way of doing and being. It reflects how we care for each other, work together, and uphold our shared purpose. Ā mātou uara | our values are an important part of this, our Toi Ohomai values are:
· Toitūtanga – Courageous and humble in our pursuit of excellence
· Manaakitanga – Strengthening the mana of others and our communities
· Whanaungatanga – Building and nurturing relationships
· Kotahitanga – United in our shared purpose
Me pēhea te tono | How to apply
At Toi Ohomai, we value diversity, equity, and inclusion. We welcome people from all backgrounds, and the unique perspectives and skills they bring. We strive to ensure a recruitment process that is accessible and welcoming and encourage applications from our diverse communities. If you need support during the application process, reach out, we’re here to help.
All applicants must have the legal right to work in New Zealand. Toi Ohomai is committed to safeguarding children and vulnerable persons and will undertake relevant vetting and pre-employment checks.
If this role sounds like your next career move, then we encourage you to apply. We review applications as they arrive and may contact shortlisted candidates before the closing date.
To apply please submit your CV and Cover Letter with your online application.
